Support

Help with downloads, purchases, installation, compatibility, and bugs.

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Need help with a Signal12Studios release?

Check the documentation first. If the issue remains, open a Discord support ticket with enough information for staff to reproduce the problem.

Open support ticket
Before opening a ticket

What to include

Product & version

Tell us which download you're using and the exact version number.

Platform

State whether the issue is FiveM, LSPDFR, or a website/download problem.

What happened

Describe the steps leading to the issue and what you expected instead.

Relevant logs

Include only the error lines that help explain the issue. Never include passwords or tokens.

FAQ

Common questions

Where do paid downloads come from?

Completed purchases receive a private download link after payment confirmation.

Can I ask about compatibility before buying?

Yes. Ask support before purchasing if you're unsure whether a file fits your setup.

Do you support both FiveM and LSPDFR?

Yes. Each download clearly lists its platform and requirements.